We use Courier Post to deliver from Tauranga to 28 cities in New Zealand, from Whangarei to Invercargill. Their ‘target delivery time’ is overnight by 9am to a business city address. Or overnight,by 5pm to a city residential address. Rural delivery is available. This can take 3-5 working days. This is due to the fact that the item is passed on from Courier Post to NZ Post for delivery. For more information on Courier Post’s services, please visit their website: www.courierpost.co.nz (this link will open in a new browser window).
Our target delivery time is overnight with delivery to a city business address by 9am, or to a city residential address by 5pm.
We endeavour to get items out to you as soon as possible. With orders that are received before 2pm, going out same day. If your order is urgent, please let us know. If an item is out of stock, we will contact you as soon as possible to organise a prefered resolution.
As the couriers only collect Monday to Friday, any items ordered on Friday (after 2pm), Saturday or Sunday will be sent out on Monday. All deliveries are automatically insured up to the value of NZ$10,000. If your order is over the value of our standard insurance, we will contact you to discuss options.
Your order will be sent out in a fully trackable, overnight courier pack and a signature is required on delivery. So please ensure someone is at the address to receive the package. If not, a Card to Call will be left for your collection of the item. If your package is not received within 7 working days, please contact us immediately so that the item can be tracked.
Any more questions or need assistance?
If you have any more questions, need assistance with your order, or are not comfortable ordering over the internet; Please contact our friendly staff by using the contact details below. We will help you with what ever you need!
- Live Chat on our site
- Phone: 0800 577 500 or +64 7 577 0500 if calling from overseas
- Fax: 07 578 5800 or +64 7 578 5800
- Email us: firstname.lastname@example.org